![]() ![]() Service blueprint templates generally contain 5 elements: To create a service blueprint diagram, map out each process and actor that contributes to the customer experience, from in-house contributors to third-party vendors. Service blueprint diagrams make it simpler for teams to design new processes or improve existing ones. Shostack wanted to find a way to visualize the steps that go into a service process, taking into account the customer’s perspective. The service blueprint diagram was first introduced by G. Learn more about them and start creating your own using Miro's free Service Blueprint Template. ![]() Service blueprints are useful tools for understanding and designing a service experience – and finding ways to improve it. ![]()
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